Effective Date: 04 March 2025
This Refund Policy governs the terms under which www.uaecarsale.com (“Website”), operated by Ibex Code Portal (“we,” “our,” or “us”), processes requests for refunds for services purchased on the Website. By making a payment or purchasing a service through www.uaecarsale.com, you (the “User” or “Customer”) agree to be bound by this policy.
Please read this Refund Policy carefully before making any purchases. If you do not agree with any of the terms outlined in this policy, you should not proceed with your transaction.
1. General Refund Policy
Due to the nature of our services, all payments for listings, advertisements, subscriptions, or any other services offered on www.uaecarsale.com are non-refundable once the payment has been processed and the service has been activated. This includes but is not limited to:
- Vehicle listings (new and used)
- Business directory listings
- Subscription services
- Featured ads and promotional services
Once a listing or service is published or activated, we do not offer refunds, as the services are considered delivered and consumed.
2. Exceptions to the Refund Policy
While the majority of our services are non-refundable, we may consider issuing a refund in certain exceptional circumstances, such as:
- Technical Errors: If you experience a technical issue preventing the publication of your listing or the activation of your service, and it is determined that the error is on our part, we may offer a partial refund or credit for the affected service.
- Duplicate Charges: In the event of duplicate charges on your payment method, we will investigate and issue a full refund for the duplicate transaction.
- Billing Errors: If there are any errors in billing due to our fault (e.g., incorrect amounts or incorrect billing details), we will correct the error and issue a refund, if applicable.
All refund requests are evaluated on a case-by-case basis, and the final decision rests with Ibex Code Portal.
3. How to Request a Refund
If you believe you are eligible for a refund under the exceptions outlined above, please follow these steps:
- Contact Us: Email us at info@uaecarsale.com within [Insert time period, e.g., 14 days] of the transaction date.
- Provide Details: Include the following information in your refund request:
- Proof of the transaction (e.g., order ID, payment receipt, or confirmation email).
- Description of the issue or reason for the refund request.
- Any relevant details or screenshots that may support your request.
- Response Time: We will respond to your refund request within [Insert time period, e.g., 5-7 business days] to notify you of the outcome.
4. Refund Process
If your refund request is approved, we will process the refund using the same payment method that was used for the original transaction. Please note that it may take several business days for the refund to appear on your payment method, depending on the policies of your bank or payment provider.
Refunds will only be issued in the form of credits, bank transfers, or payment reversals to the original method of payment. We do not offer cash refunds.
5. Subscription Services and Renewals
If you subscribe to any recurring services (such as premium car listings or business directory entries), your subscription will automatically renew at the end of the billing cycle unless you cancel it before the renewal date.
- Cancellation of Subscriptions: If you cancel your subscription before the next renewal date, you will not be charged for the next billing cycle, and no further payments will be processed.
- No Refund for Previous Payments: Since subscription services are paid in advance, we do not offer refunds for subscription fees already paid for the current billing cycle. However, you will continue to receive the services until the end of your current subscription period.
6. Charges for Listing Modifications or Additional Services
If you request any changes or modifications to an existing listing (such as upgrading to a premium listing or changing listing details), you may be charged an additional fee. These charges are non-refundable once paid.
7. Force Majeure
In cases of force majeure, including but not limited to natural disasters, pandemics, technical failures, or other uncontrollable events, Ibex Code Portal may suspend or delay services. In such cases, refunds will not be provided, and users will be notified of any disruptions to the service.
8. Changes to the Refund Policy
We reserve the right to amend, modify, or change this Refund Policy at any time without prior notice. Any changes will be posted on this page, and the updated Refund Policy will become effective immediately upon posting. It is your responsibility to check this page regularly to stay informed of any changes.
9. Governing Law
This Refund Policy shall be governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising from this policy shall be resolved exclusively in the courts of Dubai, UAE.
10. Contact Information
If you have any questions or concerns regarding this Refund Policy, or if you wish to request a refund, please contact us at:
- Email: info@uaecarsale.com
- Website: www.uaecarsale.com
- Company Name: Ibex Code Portal
- Location: Dubai, UAE
